Privacy Policy

This Privacy Policy explains how Bio-ActiveW collects, uses, and protects your personal information when you use our website, forms, and services.

By using this website, you agree to the practices described in this policy.

1. Information We Collect

We may collect information that you provide directly to us, including your name, email address, phone number, company name, and any details submitted through contact forms, enquiry forms, or demo requests.

We may also collect basic technical information such as browser type, device information, and pages visited for website performance and security purposes.

2. How We Use Your Information

  • To respond to enquiries and provide requested information.
  • To process demo requests, support questions, and follow-ups.
  • To improve website usability, user experience, and content relevance.
  • To comply with legal obligations and prevent misuse of our services.

3. Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who support our operations (for example, website hosting, communications, or analytics), only when necessary and with appropriate safeguards.

We may disclose information if required by law or to protect our legal rights.

4. Data Security

We apply reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

No online platform can guarantee absolute security, but we continuously review and improve our safeguards.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, meet legal requirements, and resolve enquiries or disputes.

6. Your Rights

You may request access, correction, or deletion of your personal information, subject to applicable law.

To make a request, please contact us using the details below.

7. Cookies and Tracking

Our website may use cookies or similar technologies to support core site functions, analytics, and user experience improvements. You can control cookie settings in your browser.

8. Contact Information

Address: C-3A-3, Plaza Kelana Jaya, Jalan SS7/13a, Kelana Jaya, Petaling Jaya

Phone: Off: +603 7864 6200

Fax: +603 7874 7878

Email: info@bio-activew.com

Drop us a mail and we will answer as soon as possible.

Office Hours: Mon - Fri: 9:00 - 05:00 | Sat-Sun: Off Day